Your Rights
Read our 21 Reviews
Open & Honest Mortgage Advisor in Derby
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
What our happy customers say
5.00 Rating21 Reviews
Sarah
I can’t believe the service we have had and we can’t recommend them enough, Matt and the team are amazing. We have had several mortgage offers through them but the houses we have bought have fallen through but nothing has been too much trouble...
6 days ago
Adam
Thank you to Wayne and the team at UK Moneyman, Derby. We were first time buyers, both with adverse credit history and one with sporadic income from agency work. I was finding the whole process of applying for mortgages to be quite stressful and...
4 months ago
Arran
The team over at Derbymoneyman have been incredibly helpful in helping me understand the process of buying a house. A friendly and welcoming team who do all they can to help. Definitely recommended, you feel like the team is invested in helping you.
5 months ago
Chantelle
This company has helped get a mortgage, when we didn't think we could get one the first time, and we have continued to use them the second time and will reuse them again. They are professional and Friendly and communication is fantastic.
1 year ago
Clive
Dinah delivered an excellent service. She was very helpful, knowledgeable and filled me with confidence to go ahead with the mortgage offer. I would definitely recommend her to friends and family.
1 year ago
Anonymous
Thanks for make my life easier
1 year ago
Adnan
I am amazed with quality of service and care given by the team.
1 year ago
Anonymous
Absolutely brilliant service from beginning to end. Mortgage application was easier than we anticipated. Would recommend this company to everyone!!
2 years ago
George
Very happy with the brilliant service given by Jason especially who went above and beyond replying to emails post 10PM to help get my mortgage sorted. Laura too who was very friendly and helpful over the phone. Overall very pleased and would...
2 years ago
Maryam
Absolutely fantastic service provided. Matt was very knowledgeable and he was always available to answer our queries. We liked how well the process was organised from start to finish and we were were well looked after by also Lyndsey and Megan who...
2 years ago
Pamela
I can’t underestimate how easy to process was, I was kept well informed at all stages with excellent customer service!!! Would honestly recommend everyone to use this company!
2 years ago
Jonathan
Matt from Moneyman has just completed what can only be described as a very simple mortgage switch to the same provider but at a lower rate, RESULT!. Great service as ever and would highly recommend Many Thanks Jonathan & Helen
2 years ago
Anonymous
Without doubt a very smooth and professional re-mortgage after attempting to do myself with my own bank and not doing very well!! From the start Denise put me at ease and was very informative based on my situation and was always in contact and...
3 years ago
Shkoor
Very helpful , definitely glad that it was recommended to me to use. Staff were constantly assisting me throughout the process and they ensured i was fully aware of the mortgage process. Matt was consistent and clear, providing me with the optimal...
3 years ago
James
Great service received from Nathan and the team.
3 years ago
Christina
From the first call Leo's service was exceptional. The service has been one of the best I have received and I would always go back for in future years. Thank you you friendly professional approach helped massively
3 years ago
Andrew
Professional and a friendly service. I would always recommend you friends and family
3 years ago
Jacqueline
Absolutely brilliant service! I highly recommend these guys!
4 years ago
Lewis
Excellent service from start to finish. I dealt with Leo and Rachael who were great.
4 years ago
Anonymous
Didn’t think I’d be able to get a mortgage until I contacted these guys. They are always there to take your call when you need them and keep you informed every step of the way. It really helped to have someone to guide me through the whole...
4 years ago
